Terms and Conditions
What you buy, what it is not, what it costs, and what applies if either of us changes his mind.
1. Who the provider is
| Name | Attraction, Aleš Trček s.p. |
|---|---|
| Address | Gradišče 15C, 1360 Vrhnika, Slovenia |
| Company registration number | 9168524000 |
| VAT ID | SI71939628 |
| hi@alestrcek.com | |
| Website | alestrcek.com |
Referred to below as “the provider” or “I”. You are “the client”.
These terms apply to the purchase and delivery of the intro conversation through the website alestrcek.com. By purchasing, you confirm that you have read them and that you agree to them.
2. What the service is
The intro conversation is a single conversation lasting 45 minutes, held over a video call (Google Meet).
It is a form of coaching or mentoring: a structured conversation about your current situation, your patterns and your next steps.
2.1 What the service is not
This is not psychotherapy and does not replace it. If I judge that you need therapeutic or other professional help, I will tell you directly.
The service is also not:
- a healthcare service, a diagnosis or a treatment;
- psychiatric or psychological care;
- a crisis intervention or an emergency service;
- legal, tax, financial or medical advice;
- a substitute for prescribed treatment or medication. Never stop prescribed treatment on the basis of a conversation with me.
In an emergency, call 112. In Slovenia, the mental health crisis line is 01 520 99 00.
2.2 Age limit
The service is intended for adults. By purchasing, you confirm that you are 18 or older. You also confirm it expressly, with a checkbox at payment (section 5.3).
2.3 What I promise and what I do not
I undertake to deliver the conversation professionally, attentively and to the agreed extent.
I do not and cannot promise a particular outcome: change depends on you, on your circumstances and on your work after the conversation. No statement on the website is a guarantee of a result.
3. Price and payment
| Price | 100 € + 22 % VAT = 122 € |
|---|---|
| What is included | One conversation of 45 minutes over a video call |
| Currency | EUR |
The price is final. There are no additional charges. Any fees charged by your own bank or card provider are yours to bear.
3.1 Method of payment
Payment is handled by Stripe, on a page hosted by Stripe. I do not see and do not store your card details.
3.2 Invoice
The invoice is issued automatically after a successful payment and sent to you by email as a PDF. If you entered a company name and VAT ID at payment, the invoice is issued to the company.
If you do not receive the invoice within a few hours, check your spam folder and then write to hi@alestrcek.com.
3.3 When the contract is concluded
The contract is concluded when the payment has been successfully made and you receive confirmation. The language of the contract is Slovenian or English, depending on the language in which you made the purchase. The provider keeps the contract in the form of the invoice and the payment record.
4. How the purchase works
- You choose the intro conversation on the website.
- You are redirected to a Stripe page, where you enter your details, accept the terms and pay.
- After payment you are redirected to the page for choosing a time.
- You choose a time yourself in the calendar, from the available slots.
- You receive the video call link by email from Google. You receive the invoice separately by email.
The order matters: payment first, then choosing a time.
If you do not choose a time after paying, the conversation remains available to you for 6 months from the date of payment.
5. Right of withdrawal
As a consumer you have the right, under the Slovenian Consumer Protection Act (ZVPot-1), to withdraw from the contract within 14 days of its conclusion, without having to give a reason.
5.1 How to withdraw
Write to hi@alestrcek.com stating that you are withdrawing from the contract. A short message is enough. We recommend that you also state the invoice number or the date of purchase, so that we can process the withdrawal quickly.
The withdrawal is on time if you send it before the 14-day period expires.
5.2 Refund
We refund your payment within 14 days of receiving your withdrawal at the latest, by the same route you used to pay. We charge you nothing for the refund.
5.3 If the conversation takes place inside the 14-day period
Read carefully, because this affects your right to a refund.
If you want the conversation to take place before the 14-day withdrawal period expires, you must expressly request this. Because the time is chosen immediately after payment, that request is collected at payment.
On the Stripe payment page there is a checkbox that is not pre-ticked. Until you tick it, there is no payment. By ticking it you at once:
— expressly request that performance of the service begins before the withdrawal period expires,
— acknowledge that once the service has been fully performed (that is, once the conversation has taken place) you lose the right to withdraw from the contract, and
— confirm that you are 18 or older.
The record of that confirmation is created at Stripe and is kept together with the payment record. We will send it to you on request.
If you withdraw before the 14 days are up but the conversation has already taken place, there is no refund.
If you withdraw before the 14 days are up and the conversation has not taken place, you receive a full refund.
If you do not choose a time within the 14 days, your right of withdrawal remains untouched until the period expires.
6. Rescheduling, lateness and no-shows
In short, before each rule is explained on its own:
| Rule | What applies |
|---|---|
| Free reschedule | 1×, notified ≥ 24 h in advance |
| Reschedule < 24 h in advance | 1× for a reasonable cause at no charge, after that it counts as delivered |
| No-show without notice | I wait 15 min, after that it counts as delivered, no refund |
| Lateness | The call ends at the original time |
| Validity of the payment with no time chosen | 6 months |
6.1 Rescheduling
You may reschedule once, free of charge, provided you tell us at least 24 hours before the agreed start. Reschedule through the link in the confirmation email or by writing to hi@alestrcek.com.
6.2 Late rescheduling
For a reschedule notified less than 24 hours before the start: one reschedule for a reasonable cause at no charge, after which the conversation counts as delivered.
6.3 No-show
If you do not join at the agreed time and have not told us in advance, I wait 15 minutes. After that, the conversation counts as delivered and there is no refund.
6.4 Lateness
If you are late, the conversation still ends at the originally scheduled time. I do not make up the time lost.
6.5 If I cancel
If I cancel or reschedule the conversation, I will offer you a new time as soon as possible. If none of the offered times suits you, I refund your payment in full.
6.6 Technical problems
If the conversation cannot take place because of a technical fault on my side, we agree a new time at no extra charge. You are responsible for your own equipment and a working internet connection on your side.
7. When I may decline a purchase
I reserve the right to decline a purchase, or to cancel a booking already made and refund the payment in full, where:
- I judge that coaching is not the right form of support for your situation and that therapeutic or other professional help would be more appropriate;
- there is a conflict of interest, or you are a person I cannot work with for other reasons;
- behaviour during or before the conversation is abusive, threatening or otherwise unacceptable.
This is not a judgment about your worth. It is a judgment about whether this form of work is right for you.
The quiz and the safety rule: if, in the optional quiz “Kje si zdaj?” (“Where are you now?”), the answers show signs of greater distress, the system does not offer you a purchase at all and shows a support page instead. This is deliberate.
8. Confidentiality
What is said during the conversation stays between us. I do not share, publish or use the content of the conversation as an example, unless I first obtain your express written permission.
Limits of confidentiality: I may disclose information where the law requires it, or where there is a serious and immediate danger to the life or health of you or of someone else.
I do not record conversations.
9. Your responsibility
- The decisions you make after the conversation are yours.
- Consult a doctor or another appropriate professional about your health and your treatment.
- If you are in therapy, consult your therapist before starting coaching.
- The details you give at purchase must be accurate. I am not liable for incorrect details on the invoice that result from your own entry.
10. Limitation of liability
The service is a conversation. I do not guarantee any particular outcome, result or consequence of your decisions.
To the fullest extent permitted by law, I am not liable for indirect damage, lost profit, lost opportunity, or for the consequences of decisions you make after the conversation.
In any event, my liability is limited to the amount you paid for the service.
What I do not exclude or limit: liability for intent or gross negligence, liability for death or personal injury caused by me, and any liability that cannot be excluded under mandatory law. These limitations do not affect the rights you have as a consumer under ZVPot-1.
11. Copyright
The content of the website, the texts, the quiz and any materials you may receive are protected by copyright. You may use them for yourself. You may not publish, reproduce, sell or use them to deliver your own services without my written permission.
12. Letters (newsletter)
Subscribing to the letters is separate from the purchase and is not a condition for it. Subscribing is voluntary, uses double opt-in, and you can unsubscribe at any time with one click. Details are in the Privacy Policy.
The Colombia waiting list is a separate voluntary subscription with its own double opt-in and unsubscribe. Joining is not a reservation, contract, or promise of a particular programme, date, price, or that the journey will take place.
13. Protection of personal data
How I handle your data is described in the Privacy Policy, which forms an integral part of these terms.
14. Complaints and dispute resolution
14.1 Write to me first
If you are not satisfied with the service, please tell me at hi@alestrcek.com. I respond to every complaint within 8 days of receiving it at the latest. Most things can be resolved by talking.
14.2 Out-of-court consumer dispute resolution
Under ZVPot-1 I must state whether I recognise any provider of out-of-court consumer dispute resolution (IRPS) as competent to resolve a dispute a consumer might bring.
Attraction, Aleš Trček s.p. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute.
14.3 European Online Dispute Resolution (ODR) platform
The European ODR platform ceased operating during 2025, which is why we do not publish a link to it.
14.4 Governing law and jurisdiction
These relations are governed by the law of the Republic of Slovenia.
Disputes fall under the jurisdiction of the competent court in the Republic of Slovenia. If you are a consumer resident in another European Union country, this does not affect your right to bring an action before a court in your country of residence, and does not remove the protection afforded to you by the mandatory rules of your own country.
15. Changes to these terms
I may change these terms. Every purchase is governed by the terms as published at the moment of that purchase. The version in force at any time is published on this page with the date of the last change.
16. Miscellaneous
If any provision of these terms proves invalid, the remaining provisions stay in force. An invalid provision is replaced by a valid one that comes closest to its purpose.
The Privacy Policy is at /en/privacy/. For anything else: hi@alestrcek.com.